WEBSITE TERMS AND CONDITIONS

Effective Date: May 1, 2026

These Website Terms and Conditions ("Terms") govern your access to and use of the Signsinsymbols website (www.signsinsymbols.com) and any purchase of Direct-to-Film (DTF) heat transfers, custom gang sheets, custom printed apparel, and membership subscriptions (collectively, the “Services”). By accessing or using the site, placing an order, or enrolling in a membership, you agree to be bound by these Terms.

1. Introduction (Acceptance of Terms)

By using this site, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you have the authority to enter into these Terms. If you do not agree, do not use the site or Services.

2. User Conduct

You agree not to: (a) use the site for any unlawful, fraudulent, abusive, or harmful purpose; (b) interfere with site security or operation; (c) attempt to gain unauthorized access to accounts, systems, or data; (d) submit false, misleading, or incomplete order/account information; or (e) misuse discounts, pricing, or membership benefits. We may refuse service, cancel orders, or suspend/terminate accounts for suspected violations.

3. Intellectual Property

All site content, product listings, branding, logos, text, graphics, and design assets created by Signsinsymbols (the “Company IP”) are owned by Signsinsymbols and protected by applicable intellectual property laws.
User Artwork Ownership & Print License: You retain ownership of artwork you upload (“User Artwork”). By uploading User Artwork or placing an order, you grant Signsinsymbols a non-exclusive, worldwide, royalty-free license to use, reproduce, modify as needed for production, and print the User Artwork solely to fulfill your order(s) and provide customer support, quality review, and recordkeeping.

4. Artwork Responsibility (Copyright & Print Quality)

You are solely responsible for ensuring that User Artwork (a) does not infringe any copyright, trademark, publicity, or other rights, and (b) is suitable for printing (including resolution, sizing, color profiles, and spelling). You represent and warrant that you own or have the legal right to use and reproduce all User Artwork submitted. Signsinsymbols is not responsible for print results or delays caused by low-quality files, incorrect specifications, or rights disputes.

5. Subscription & Membership Agreement

By enrolling in a membership tier, you agree to the following:

Tier Names / Pricing / Shipping Thresholds:
Founder: $49/month (free shipping on qualifying orders over $100)
Scaler: $74/month (free shipping on qualifying orders over $75)
Enterprise: $99/month (free shipping on qualifying orders over $50)
Automatic Renewal: Memberships renew monthly unless canceled.
Payment Authorization: By enrolling, you authorize Signsinsymbols to charge your selected payment method the monthly membership fee, plus any applicable taxes, on a recurring basis.
Cancellation: You may cancel through your account dashboard. To avoid the next charge, cancel at least 24 hours before your billing date.
No Partial Refunds / Non-Refundable Fees: Membership fees are non-refundable and we do not provide partial refunds or credits for unused time within a billing month.
Failed Payments: If a payment fails or is reversed/charged back, membership benefits (including pricing and shipping thresholds) are suspended immediately until the account is brought current.
Tactical Reload Credits: As part of our Tactical Advantage plan, Tactical Reload credits are issued at the start of each billing cycle and are valid only for that cycle. Unused credits do not roll over to the next month (“use it or lose it”). Credits are non-transferable, have no cash value, and cannot be combined with other promotional offers or bulk discounts unless specified.
Ghost Buying Rule (No Buying for Non-Members): Purchasing for non-members (including reselling or placing orders on behalf of non-members to bypass standard pricing) is prohibited. Sharing Tactical Reload credits with non-members or using Tactical Reload credits to purchase products for non-members is also a violation of this rule and will result in immediate termination of membership benefits without refund.

6. Purchasing Process (Orders for Custom Prints, Transfers, and Apparel)

This section explains how ordering works at Signsinsymbols. We try to be straight-up and consistent—veteran-owned values: say what we mean, do what we say.

6.1 Quotes, Product Pages, and What You’re Buying
Product pages, pricing tables, and any written quote we provide describe the product/service scope (for example: DTF transfers, gang sheets, custom apparel, or labeling sheets). Unless we state otherwise in writing, blanks, apparel, and other non-print items are not included.

6.2 Submitting Artwork & Order Details (Your Responsibility)
You are responsible for confirming that the order details you submit are correct, including: design(s), sizing, quantity, garment type/color (if applicable), placement, and any special instructions. See Section 4 (Artwork Responsibility) for file quality and rights.

6.3 Proofs / Approvals (If Provided)
We may (but are not required to) provide a digital mockup/proof. If we provide a proof, you are responsible for reviewing and approving it. Once you approve (or if you request production without a proof), the order is considered final and moves into production.

6.4 Production, Turnaround, and Delivery
Turnaround times are estimates and may vary due to volume, equipment maintenance, supply availability, and file issues. Shipping times are handled by the carrier and are outside our control. Same-day local delivery (within 15 miles of O’Fallon, IL) may be available when offered on the site and when operationally feasible.

6.5 Changes, Cancellations, and Order Holds
Because we produce custom-printed goods, changes or cancellations are time-sensitive:

Before production starts: We may be able to change or cancel, but we do not guarantee it.
After production starts (or once printed): The order generally cannot be changed or canceled.
We may place an order on hold if we believe artwork, instructions, or payment information is incomplete or inconsistent. Delays caused by holds are not our responsibility.

6.6 Customer-Supplied Items (If Accepted)
If we agree in writing to print on customer-supplied garments/items, you accept the risk of variance and potential damage (including press marks, dye migration, scorching, or adhesion issues due to fabric/finish). We are not responsible for replacing customer-supplied items unless required by law.

7. Refund Policy (Custom-Printed Goods vs. Membership Fees)

We aim to be fair and direct. If we make a mistake, we’ll own it and work to fix it. If the issue is caused by the file/order details provided, we’ll be honest about that too.

7.1 Membership Fees Are Non-Refundable
Membership fees are non-refundable and we do not provide partial refunds or credits for unused time within a billing month (see Section 5). Cancel any time to stop future charges (subject to the 24-hour cancellation window in Section 5).

7.2 Custom-Printed Goods: No Returns for Preference / Typos / File Issues
Due to the custom nature of DTF transfers, gang sheets, and printed apparel, we do not accept returns or offer refunds because you changed your mind, ordered the wrong size/quantity, approved the wrong proof, submitted a low-quality file, or had spelling/color/design issues in the artwork you provided.

7.3 When We Will Reprint or Refund (Our Error / Defect)
If the product you receive is materially incorrect due to our error (for example: wrong item produced, wrong size/quantity, major print defect not caused by your file), we will, at our option:

reprint/replace the affected product, or
issue a refund/credit for the affected portion of the order.
Our remedy is limited to the affected items only. Shipping fees are not refundable unless required by law or unless the issue was caused by our error.

7.4 Reporting Window & Evidence
To request a reprint, replacement, or refund consideration, you must contact us within 7 days of delivery (or within 7 days of pickup/local delivery) and provide:

order number,
clear photos/video showing the issue, and
a brief description of the problem and how it was discovered.
If we need the item returned for inspection, we will tell you. Do not use/press/apply transfers that appear defective; using them may limit or void remedies.

7.5 Chargebacks
Before filing a chargeback, you agree to contact us and give us a reasonable chance to resolve the issue. Chargebacks or payment reversals may result in order delays, account restrictions, and/or membership suspension (see Section 5).

8. Craftsmanship Warranty (6-Month) + Claim Procedure

Signsinsymbols offers a 6-month craftsmanship warranty on DTF transfers and custom apparel for cracking, peeling, or fading under normal wear and proper care.

8.1 What’s Covered
Manufacturing/print defects that show up as cracking, peeling, or fading within 6 months under normal use and proper care.

8.2 What’s Not Covered
This warranty does not cover: misuse, improper application/press settings, improper garment care, normal wear-and-tear, damage from chemicals/bleach/abrasion, heat press operator error, incorrect substrate/garment selection, issues caused by Customer/User Artwork files (including low resolution or poor transparency), color expectations/variation, or problems caused by third parties/shipping carriers.

8.3 How to Make a Warranty Claim (Procedure)
To file a claim, contact us through www.signsinsymbols.com within the 6-month period and include:

order number,
the date the issue was first noticed,
clear photos/video of the issue (and, if applicable, photos of the full garment/area), and
a description of how the item was applied and cared for (press settings, time/temp/pressure, washing/drying method).
We may request additional details to fairly evaluate the claim.

8.4 Our Remedy
If the claim is approved, our responsibility is limited to replacement of the affected printed product only (or, at our option, store credit/refund for the affected portion). We do not cover labor, blank garments not purchased from us, lost profits, rework costs, or any indirect damages.

9. Customer Complaints & Dispute Resolution Process

We’re veteran-owned, and we handle issues the same way we handle work: clear facts, quick communication, and a fair shot at making it right.

9.1 Contact Us First (Good-Faith Resolution)
If you have a complaint or dispute, you agree to contact us first via www.signsinsymbols.com with:

your name and contact info,
order number (if applicable),
a clear description of the problem, and
what resolution you’re requesting (reprint, replacement, refund review, etc.).

9.2 Response Time & Investigation
We will make a good-faith effort to respond within a reasonable time (typically 1–3 business days) and may request photos, files, or additional information. You agree to cooperate so we can resolve the issue efficiently.

9.3 Informal Escalation
If the issue isn’t resolved at first contact, you may request escalation for a second review. We may propose a practical solution such as reprint/replacement, partial credit, or a corrected re-run depending on the facts.

9.4 Legal Disputes
If we cannot resolve the matter informally, any legal dispute will be handled under Section 10 (Governing Law) and Section 11 (Contact Information). Nothing in this section limits any rights you may have under applicable consumer protection laws.

10. Limitation of Liability

To the fullest extent permitted by law, Signsinsymbols will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, lost revenue, or business interruption) arising out of or relating to the site or Services. Our total liability for any claim will not exceed the amount you paid to us for the specific order or membership charge giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in St. Clair County, Illinois, and you consent to that venue and jurisdiction.

12. Contact Information

For questions regarding these Terms, please contact us via www.signsinsymbols.com.
For questions regarding these Terms, please contact us via our website at www.signsinsymbols.com.